Data Privacy Statement
>Your privacy matters to us at SolaceSignalGrove
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather data you voluntarily share. This may include your name, business name, email address, phone number, delivery locations, and specific preferences for your floral needs. Payment details are collected when you place orders, though processing is securely handled by our payment partners.
For corporate clients, we might obtain additional business details such as company registration data, preferred delivery timelines, and budget considerations. This enables us to offer a service that aligns with your organizational requirements.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and navigation patterns. We use this information to enhance site performance and to understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and the overall website experience. This helps us identify which corporate floral services hold the most value for our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
SolaceSignalGrove respects your privacy and does not sell your personal information to third parties. We disclose information only when necessary to provide our services or when required by law.
We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and deploy suitable technical and organizational safeguards to guard it. This includes secure data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our systems.
Limited Access
Only personnel with a legitimate need to access the data to deliver services are granted access to customer information.
Although we employ robust security measures, no method of transmitting data over the internet is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You retain important rights over your personal information. Depending on applicable laws, you may be entitled to access, amend, delete, or limit how your personal information is used.
To exercise these rights, contact us using the information at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after the last service interaction
- Payment transaction records: 7 years for tax and accounting purposes
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser. However, turning off certain cookies may affect site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our website may include links to external websites or services. This privacy policy covers only SolaceSignalGrove and our site. We are not liable for the privacy practices of outside websites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
SolaceSignalGrove Privacy Team
Floral Street, London
London, United Kingdom WC2R 0DQ
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about a week.